Membership Win-Back Report

autorenew Lash Dash — Clients rejoining 3+ months after termination update Data as of Feb 13, 2026
Home
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Total Win-Backs
Unique membership rejoin events
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Salons
Locations with win-back activity
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Avg Gap
-- days between termination & rejoin
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Median Gap
-- days
Data Source Snowflake — DATA_MART_HD2TOE
Query Logic New contract ≥ 3 months after termination
Exclusions Suspensions, CC declines, expirations, upgrades

Membership Tier Movement

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Upgraded Tier
-- of win-backs
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Same Tier
-- of win-backs
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Lower Tier
-- of win-backs

Win-Backs Over Time

Time Between Termination & Rejoin

New Membership Type

Contract Migration Patterns

Top contract migration patterns showing previous and new membership types
Previous Membership New Membership Count % of Total

Salon Leaderboard

Salon leaderboard showing win-back counts by location
# Salon Win-Backs

Win-Backs by Year